Transguard Living is dedicated to offering its customers comprehensive service options to meet their specific needs.

As a Premium Maintenance subscriber, we are happy to offer you several benefits.  

Premium Maintenance Features:

As a Premium Package subscriber, you will have access to specific services in addition to any option you wish to add to your cart prior to checkout.

Our Unlimited Callouts benefit means that Transguard Living is on call to deploy our trained technicians as many times as required during the contract period; our team is on hand to resolve or contain any emergency faults. However, emergency faults do not include works that need to be quoted to fix the root cause of the system fault. Note that in these circumstances, customer’s approval and payment is required initially before we can proceed with the work.

Monthly Paying Customers

Clients with Maintenance Contracts who pay monthly shall only be entitled to receive the first planned preventive maintenance after completion of three (3) monthly consecutive payments.

 

Maintenance Call Outs

Emergency callouts with a response time of 60 minutes, and non-emergency callouts with a maximum response time of 4 hours, 24/7 for: (Subject to no access impediment)

  • AC Repairs

  • Plumbing Repairs

  • Electrical repairs

Emergency Faults are as below:

  • Complete electricity failure

  • Breakage of waterlines and flooding

  • Complete unavailability of water supply

  • Complete failure of AC systems in the entire premises

  

Scheduled Maintenance (PPM) will be arranged and scheduled as per the scope of services purchased.

 

AC planned preventive maintenance includes the following:

  • Checking all equipment operation (as per installed design)

  • Checking of refrigerant suction and discharge pressures if applicable (DX units)

  • Check and record all electrical components

  • Checking chilled water temperatures (Chilled water units)

  • Cleaning of non-concealed coils (using water)

  • Cleaning of drip trays and drain lines

  • Cleaning of pre-filters

  • Cleaning of chilled water strainer (Chilled water units)

 

Plumbing planned preventive maintenance includes the following:

  • Check for leaks / corrosion in visible pipes

  • Test and record suitable system pressure (as per design)

  • Checking of showerheads and drains for any visible blockage

  • Checking for blockages and correct drainage

  • Check function and operation of pressure relief valves

 

Electrical planned preventive maintenance includes the following:

  • Cleaning of outer housing panels (DB cabinet),

  • Inspect and record all wire insulation for damages and correct readings

  • Check for overheating wires and copper parts using thermography

  • Tighten terminal lugs and wiring connections

  • Check for unusual noise and vibration

  • Check that all covers / doors are secure, tighten bolts and nuts/ loose connections

  • Inspect for physical damages dents and rusts (DB cabinets)

  • Check functionality of all sockets and switches

*Terms & Conditions apply

***Effective as of the 1st of January 2018, and in accordance with the Federal Decree Law No.8 of 2017, the Value Added Tax (“VAT”) will be charged in addition to the price.

Charges

Premium Monthly Package

    Monthly from
    AED 183.66